FREQUENTLY ASKED QUESTIONS

FundEzer is a medical fundraising platform  owned and operated by Fundezer Healthcare Foundation(FHF), a duly registered non-profit organization focused on assisting patients who are financially vulnerable, uninsured or underinsured to get the necessary funding support for their medical bills through micro-philanthropy.

We are a community driven platform that provides an organized, verifiable and effective means for people to carry out charitable activities.

Yes, FundEzer is licensed to operate. Fundezer is registered as a non-profit under the name Fundezer Healthcare Foundation (FHF) with the Corporate Affairs Commission (CAC)

The kind of donations you can make are only financial donations

You can make donations either directly on the platform or by donating a token whenever you make a purchase from our designated partners outlets. See our partners

No, you can choose to donate anonymously to fund a patient’s medical bills.

No, you don’t have to log in every time you want to make a donation. You can simply make a monthly pledge by taking advantage of the recurring donation feature. This allows you to set a recurring time for the amount that will be deducted from your account monthly to fund a medical case. 

You can raise money to fund high-cost medical treatment that can save a life or prevent permanent disability. Typically, this will be serious cases that require tertiary care and are often under-insured.

FundEzer is very intentional about funding only genuine cases, therefore before publicizing any campaign on our platform, we make sure to do background checks to validate the campaign.  Our medical team would also assess the condition and interact with the hospitals to confirm that it is not a helpless case.

We provide status updates to our donors through emails through emails and on our social media platform for transparency purposes. We also ensure that we pay the money directly to the service providers (Hospitals) involved in the patient’s treatment.

In a situation where the patient dies after the money has been raised, the news of such a patient’s death will be published, and pending bills already incurred will be paid off. The balance will be pushed to a campaign of similar medical cases which will also be published on the site.

Individuals, hospitals, non-governmental organizations, faith-based organizations, representatives from communities, and other health organizations can raise campaigns. FundEzer can also raise a campaign on behalf of any of these people.

FundEzer is free to use. You are not required to make any form of payment before starting a campaign. However, there are administrative and payment processing fees which will be deducted directly from the funds raised before withdrawal is made. See Donation and fees.

Only persons of 18 years or above can register as a user on the platform. However, when a minor has a need to raise a campaign, an adult can set up and manage the campaign on his/her behalf.

FundEzer provides you with easy ways to raise money from your friends, family and online community. Our platform makes it simple for you to share your campaign in ways that can bring in donations, track your progress, and post updates to engage your community. We also help you to publicize your campaign on our social media platforms and within our community for wider reach.

You can request for a withdrawal upon raising the amount needed for your campaign. In a situation where there’s an emergency need for the money to commence medical treatment; you can also request for a withdrawal.

Only the campaigner can request a withdrawal for the money raised. However, where a patient or any interested party has reason to suspect that the campaigner is about to commit a fraud, he can report to us and the money raised will be withheld until we are able to investigate the allegation.

We hope that you are able to reach your campaign goal but where you are unable to, we can attempt an intervention by contacting our partner hospitals to see the possibility of getting the medical attention required with the money raised.

Donations
& Fees

Donations

Fundezer encourages multiple small donations to support campaigns on the platform. Little drops of water make an ocean.

At the end of a campaign, the donations are sent within 72 hours to either the patient, the campaigner, or the designated hospital.

Total donations less than N2m ($5,000) are sent directly to the verified patient, the family, or the campaigner (in that order).

Total donations in excess of N2m ($5,000) can only be sent to the verified hospital that is treating or scheduled to manage the case.

Payment Processing Fees

Please note that payment processors like paystack charge standard payment processing fees for every transaction. The fees charged are as follows:
International Transactions: 3.9% + NGN100 per transaction
Local Transactions: 1.5% + NGN 100 per transaction

These processing fees are deducted from the total donations

 

Fundezer Sustainability

Fundezer is a social enterprise. We only charge fees that enable us to keep the platform operational and credible.

We invest heavily in the development and maintenance of a secure platform. We also bear significant logistics costs required to verify the authenticity and medical necessity of the cases on the platform. This is important to protect our kind hearted donors from unscrupulous elements in the society who may wish to use the platform for dubious purposes.

Hence, Fundezer charges 5% of total donations raised for a campaign as administrative fees.

Where a patient requires and raised less than N500,000, Fundezer can waive administrative fees on discretionary grounds to further support the patient. This is decided on a case to case basis and is absolutely at the discretion of Fundezer.

There are absolutely no hidden fees or charges.