FREQUENTLY ASKED QUESTIONS

You can only make financial donations.

You can raise money to fund high cost medical treatment that can save a life or prevent permanent disability. Typically, this will be serious cases that require tertiary care and are often under-insured, e.g cancer.

Individuals, hospitals, non-governmental organizations, faith-based organizations, representatives from communities, and other health organizations can raise campaigns. FundEzer can also raise a campaign on behalf of any of these people.

Fundezer is very intentional about funding only genuine cases, therefore before publicizing any campaign on our platform, we make sure to do background checks to validate the campaign.  Our medical team would also assess the condition and interact with the hospitals to confirm that it is not a helpless case.

Fundezer is a social venture of RHIPFactory, the first healthcare startup studio in Africa. For more details about RHIPFactory, go to www.rhipfactory.com.

Only persons of 18 years or above can register as a user on the platform. However, when a minor has need to raise a campaign, an adult can set up and manage the campaign on his/her behalf.

You can request for a withdrawal before the full amount requested is raised, but where your campaign is asking for more than two million naira (NGN2,000,000), we pay most of the funds raised directly to the service provider.

FundEzer is free to use. You are not required to make any form of payment before starting a campaign. However, there are administrative and payment processing fees which will be deducted directly from the funds raised before withdrawal is made. See Donation and fees

Your friend or family member can set up and manage a campaign on behalf of a patient. However, we will take steps to ensure that the campaign is genuine and the money raised is utilized by the patient for whom it was raised.

You can choose to withdraw on a set date or upon raising complete amount in your campaign.

No. You can only raise campaigns for financial aid. You can use the money raised to buy the supplies you need

Where a patient dies after funds have been raised, the news of such patient’s death will be published, and the pending bills already incurred will be paid off. The balance will be pushed to a campaign of a similar cause which will also be published on the site.

We vet all campaigns rigorously before they are posted on our platform. We also ensure that where more than two million naira is raised, we pay most of the money raised directly to the service providers involved in the patient’s treatment.

Every user on the platform is notified of your campaign. You can as well advertise your campaigns on social media platforms. We also help you to publicize your campaign on social media platforms for wider reach.

Fundezer is a medical crowdfunding platform. You can only raise money for patients who need medical intervention but are unable to pay for it.

Only the campaigner can request a withdrawal for the money raised. However, where a patient or any interested party has reason to suspect that the campaigner is about to commit a fraud, he can report to us and the money raised will be withheld until we are able to investigate the allegation.

We hope that you are able to reach your campaign goal but where you are unable to, we can attempt an intervention by contacting our partner hospitals to see the possibility of getting the medical attention required with the money raised.

Donations
& Fees

Donations

Fundezer encourages multiple small donations to support campaigns on the platform. Little drops of water make an ocean.

At the end of a campaign, the donations are sent within 72 hours to either the patient, the campaigner, or the designated hospital.

Total donations less than N2m ($5,000) are sent directly to the verified patient, the family, or the campaigner (in that order).

Total donations in excess of N2m ($5,000) can only be sent to the verified hospital that is treating or scheduled to manage the case.

Payment Processing Fees

Please note that payment processors like paystack charge standard payment processing fees for every transaction. The fees charged are as follows:
International Transactions: 3.9% + NGN100 per transaction
Local Transactions: 1.5% + NGN 100 per transaction

These processing fees are deducted from the total donations

 

Fundezer Sustainability

Fundezer is a social enterprise. We only charge fees that enable us to keep the platform operational and credible.

We invest heavily in the development and maintenance of a secure platform. We also bear significant logistics costs required to verify the authenticity and medical necessity of the cases on the platform. This is important to protect our kind hearted donors from unscrupulous elements in the society who may wish to use the platform for dubious purposes.

Hence, Fundezer charges 5% of total donations raised for a campaign as administrative fees.

Where a patient requires and raised less than N500,000, Fundezer can waive administrative fees on discretionary grounds to further support the patient. This is decided on a case to case basis and is absolutely at the discretion of Fundezer.

There are absolutely no hidden fees or charges.